Privacy Policy
This privacy policy explains how Monkspath Pharmacy (Avicenna Partner) ("Monkspath", "we", "us", "our") collects, uses, stores, and shares personal data when you use the solihullclinic.co.uk website, contact us, submit a form, or request an appointment through our online tools.
1. Who we are
Organisation: Monkspath Pharmacy (Avicenna Partner). Address: 6 Farmhouse Way, Shirley, Solihull, B90 4EH. Phone: 0121 704 4485.
For data protection purposes, Monkspath Pharmacy is the data controller for personal data collected via this website.
2. What personal data we collect
The data we collect depends on how you use the website.
2.1 Data you provide to us
When you use our contact, complaints, or appointment request tools, you may provide contact details (such as name, email, phone number), the content of your message or complaint, appointment details you request (such as preferred times and service type), and any other information you choose to share.
Please do not submit sensitive medical information through general website contact forms unless we specifically request it. If a particular service requires health information, we will explain what is needed and why.
2.2 Data collected automatically
When you browse the website, we (and our service providers) may collect: IP address (or a shortened/hashed version where supported); device and browser information; pages viewed, clicks, scrolling, and time on page; referrer and exit pages; approximate location (derived from IP); and cookie identifiers and similar tracking identifiers.
3. How we use your personal data
We use your data to: respond to enquiries and complaints; process and manage appointment requests and scheduling; provide and improve our website and services; understand how people use the website so we can improve user experience; maintain website security and prevent misuse and fraud; and measure marketing performance and improve the relevance of our advertising (where applicable).
4. Legal bases for processing (UK GDPR)
We process personal data under one or more of the following legal bases. Legitimate interests: operating, improving, and securing our website; responding to general enquiries; understanding how the website is used. Contract or steps before a contract: processing appointment requests and providing requested services. Legal obligation: where we are required to retain or share information to comply with law or regulatory requirements. Consent: where required for non-essential cookies and similar technologies (for example, analytics, depending on your cookie choices).
5. Cookies and analytics
We use cookies and similar technologies. Where required, we ask for your consent before placing non-essential cookies. For full details, see our Cookie Policy.
5.1 Google Analytics and Google Tag Manager
We use Google Analytics 4 to understand website traffic and usage, and Google Tag Manager to manage the measurement tags on the site. This helps us improve content, navigation, and performance.
5.2 HubSpot
We use HubSpot to power our online booking and enquiry forms and to manage the contact details you submit through them. HubSpot may set cookies and collect data about your interactions with our website and forms, depending on configuration and your cookie choices.
6. Who we share personal data with
We may share personal data with: website and analytics providers (such as Google Analytics and HubSpot), where needed to operate and improve the website; IT and security providers who support website hosting, maintenance, and security; professional advisers (for example, legal or compliance advisers) where necessary; and regulators and authorities where required by law or to protect safety.
We do not sell your personal data.
7. International transfers
Some of our service providers may store or process data outside the UK. Where this happens, we rely on appropriate safeguards required by UK data protection law (for example, adequacy regulations or approved contractual protections).
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes set out in this policy, including responding to enquiries and complaints, managing appointment requests, and complying with legal, regulatory, and record-keeping obligations. Retention periods can vary depending on the type of data and the context. If you want more detail, contact us.
9. Your rights
You may have the right to: request access to your personal data; request correction of inaccurate data; request deletion of your data (in certain circumstances); object to or restrict processing (in certain circumstances); request data portability (in certain circumstances); and withdraw consent (where processing is based on consent).
10. Children's privacy
Our website is intended for a general audience and is not designed for children to use on their own. If a parent or guardian contacts us or requests an appointment on behalf of a child, we will handle the information provided in line with this policy and applicable healthcare and confidentiality rules.
If you believe a child has provided personal data to us without appropriate consent, contact us and we will review and take appropriate steps.
11. Keeping your information secure
We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. No website can be guaranteed 100% secure, but we work to keep risk low.
12. Links to other websites
Our website may link to third-party websites. We are not responsible for their privacy practices. If you follow a link, check the privacy policy on the third-party website.
13. Changes to this policy
We may update this privacy policy from time to time. The latest version will be published on this page with an updated "Last updated" date.
14. Contact us
If you have any questions about this privacy policy or how we handle your data — Email: privacy@monkspathpharmacy.co.uk. Phone: 0121 704 4485. Address: 6 Farmhouse Way, Shirley, Solihull, B90 4EH.